Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Krafters (“Company,” “we,” “us,” or “our”) concerning your access to and use of the Krafters website and our services.

By accessing or using our website and services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our website or use our services.

2. Services

Krafters provides robotics systems and software services including but not limited to:

• Robotic arm systems and mobile manipulation platforms
• Control software for task orchestration, execution, and operator guidance
• Workflow automation for pharmacy, grocery, and restaurant environments
• Vision, telemetry, and audit software for robotic deployments
• Deployment, integration, and lifecycle support for robotic systems

Specific terms for each service engagement will be outlined in separate service agreements or statements of work.

3. User Obligations

When using our website and services, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account
• Comply with all applicable laws and regulations
• Not use our services for any unlawful or prohibited purpose
• Not interfere with or disrupt our services or servers
• Not attempt to gain unauthorized access to our systems

4. Intellectual Property Rights

4.1 Our Intellectual Property

The website and its original content, features, and functionality are owned by Krafters and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

4.2 Project Deliverables

Intellectual property rights for project deliverables will be specified in individual service agreements. Unless otherwise agreed in writing:

• Custom-developed solutions become the property of the client upon full payment
• We retain rights to reusable components, frameworks, and methodologies
• We may showcase completed projects in our portfolio unless confidentiality is required

5. Payment Terms

Payment terms for services will be specified in individual service agreements. General terms include:

• Invoices are payable within 30 days unless otherwise specified
• Late payments may incur interest charges
• We reserve the right to suspend services for non-payment
• All fees are exclusive of taxes, which are the client's responsibility

6. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of our engagement. This includes:

• Business strategies and plans
• Technical specifications and source code
• Financial information
• Customer data and user information

Confidentiality obligations survive the termination of our services and continue for a period of 5 years unless otherwise specified.

7. Warranties and Disclaimers

7.1 Service Warranties

We warrant that our services will be performed in a professional and workmanlike manner consistent with industry standards. Specific warranties for deliverables will be outlined in service agreements.

7.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN SERVICE AGREEMENTS, OUR SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL KRAFTERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability for any claims arising from or related to our services shall not exceed the amount paid by you for the specific service giving rise to the claim during the 12 months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Krafters and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your violation of these Terms or your use of our services.

10. Termination

We reserve the right to terminate or suspend access to our services immediately, without prior notice, for any reason, including but not limited to:

• Breach of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• At our sole discretion for any other reason

Upon termination, your right to use our services will immediately cease. Provisions that by their nature should survive termination shall survive, including confidentiality, intellectual property, warranty disclaimers, and limitations of liability.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Germany, without regard to its conflict of law provisions.

Any disputes arising from these Terms or our services shall be resolved through:

1. Good faith negotiations between the parties
2. Mediation, if negotiations fail
3. Arbitration or litigation in Berlin, Germany, if mediation is unsuccessful

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page and updating the “Last updated” date. Your continued use of our services after such changes constitutes acceptance of the modified Terms.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

14. Entire Agreement

These Terms, together with any service agreements and our Privacy Policy, constitute the entire agreement between you and Krafters regarding our services and supersede all prior agreements and understandings.

15. Contact Information

If you have any questions about these Terms, please contact us: